Managed ITMonitoring · Help desk · Security
The IT department you didn't have to hire. Watching over your business every day.
We keep an eye on your computers and network every single day, not just after something breaks. Most problems get caught and fixed quietly in the background, so your team can just get to work.
- Most problems fixed before you notice
- One flat monthly bill, no surprise invoices
- A real person who already knows your setup
- Response times in writing
What actually changes
The old way vs. the ThinkEzIT way
We're already on it
- We catch most problems before you notice
- One flat bill, no surprises
- Updates happen automatically, in the background
- Backups checked and verified, every day
- A real person who already knows your setup
Without managed IT
- You call when something already broke
- Surprise repair bills show up out of nowhere
- Updates get put off until something forces them
- You hope backups are working, but aren't sure
- You wait on hold for whoever picks up
What's included
Everything your business needs to just work
One flat, predictable monthly bill covers all of this. No surprise invoices when something goes wrong during business hours.
24/7 Monitoring
We watch for problems around the clock, so small hiccups don't turn into big headaches.
Help Desk Support
Got a question or a problem? A real person answers, no ticket robots.
Security Updates
Your software stays current and locked down, installed in the background.
Protection From Hackers
Security running quietly in the background on every computer.
Cybersecurity →IT Planning
Technology that grows with your business, with replacements planned, not rushed.
Mobile Device Management (MDM)
Every laptop, phone and tablet, managed from one place
Your team works on more than desk computers. With MDM, every company device is enrolled, secured and kept up to date, whether it’s in the office, at home or on the road.
- Ready on day oneNew devices set up with email, apps and settings automatically.
- Security rules enforcedPasscodes, encryption and updates required on every device.
- Lost or stolen?We lock it or wipe it remotely so your business data stays safe.
- Clean goodbyesWhen someone leaves, company data and access go with them, not with the device.
Support & response times
When something breaks, you'll know exactly how fast we'll be on it
Tap a problem to see which promise covers it.
Your business has stopped: no internet, no phones, the server is down, or you've been hacked.
Available nights, weekends and holidaysPart of your team can't work, or a program you depend on is down.
One person is stuck: a computer, email, or printer problem.
Planned work: setting up a new hire, adding equipment, questions, or quotes.
Monday – Friday, 8:00 AM – 4:30 PM. Call, email, or open a ticket. A real person who knows your setup answers.
Business down after hours? Call our main number and choose the emergency option to reach the on-call tech. After-hours support is billed separately. Non-urgent requests are handled the next business day.
We watch your systems around the clock. Serious alerts, like a failed backup, a server down, or a security warning, go straight to our team.
- Never left wondering. When it's critical, you'll hear from us every hour until you're back up and running.
- You decide what's urgent. Tell us when you call or open a ticket, and we'll take it from there.
“Response” means a real technician is working on your problem, not an automated reply. Most issues are fixed the same day. Our team is on call 24/7, even on holidays.
1-minute plan sizer
Let's size your plan
A few numbers about your office, and we'll come back with a clear monthly price and a no-pressure assessment.
- 1Your office
- 2Where to send it
Not sure if you need us?
Signs it's time for managed IT
If any of this sounds familiar, you're probably already paying for these problems, just in wasted time instead of a bill.
You only call when it breaks
And then everyone waits.
Not sure what's backed up
A backup you've never checked is just a hope.
Everything feels slower
A little worse every month.
A scary email or pop-up
And no one to ask if it's real.
Unpredictable IT costs
Surprise bills whenever something goes wrong.
Growing faster than IT
New people, new problems, no plan.
How it works
Getting started is easy
Assessment
We look at what you've got and lay out a straightforward plan and monthly price.
Onboarding
We set up monitoring, security, and backups, and learn how your office works.
We watch over it
Every day. You call a real person who already knows your setup.
Quick answers8 common questions about Managed IT Show answers
The planWhat does the monthly price cover?
24/7 monitoring, help desk support during business hours, security updates, backup checks, protection from hackers, and IT planning. After-hours support is billed separately.
The planIs after-hours support included?
No. Our on-call team is available 24/7, including holidays, for emergencies. After-hours support is billed separately. Non-urgent requests are handled the next business day.
The planWhat about one-time projects?
Office moves, new equipment, and upgrades are quoted separately so you know the cost up front. More about Project Work.
SupportHow fast do you respond?
Critical: within half an hour, any time. High: within 1 hour, and Normal: within 2 hours, during business hours. Requests: typically same day, depending on the request.
SupportWill I talk to a real person?
Yes. A real person who already knows your setup, not a ticket robot.
SupportDo you handle phones and internet too?
Yes. We can manage your business phones and internet too, so you have one call for all of it.
SupportCan you manage our phones and tablets too?
Yes. With Mobile Device Management (MDM), we enroll your company laptops, phones and tablets so they’re set up, secured and kept up to date from one place. If one is lost or stolen, we can lock it or wipe it remotely. How MDM works.
Getting startedCan you take over from our current IT company?
Yes. We handle the handoff, get the passwords and records we need, and make the switch smooth.
Getting startedWhat happens at the assessment?
We look at your computers, network, and backups, ask how your team works, and lay out a straightforward plan with no pressure and no jargon.
No questions match that. Give us a call and we'll answer it.
Still have a question? Call 717-977-5730 or schedule a call.
Ready when you are
Let's take IT off your plate.
A quick conversation is all it takes. We'll look at what you've got and lay out a straightforward plan, no pressure, no jargon.